Shipping Policy
At Campdeka, we want your order to arrive safely and on time. We carefully prepare each package before it leaves our facility and work with established shipping carriers to help ensure a smooth delivery experience.
Please review the information below for estimated delivery times, shipping regions, and carrier arrangements.
Shipping Regions
We currently ship to customers in many destinations worldwide. Available shipping options and estimated delivery times may vary by destination, local conditions, and the items included in your order.
United States
Estimated Delivery Time: 14–28 business days
Orders shipped within the United States are generally delivered through USPS, UPS, or FedEx, depending on the destination and shipping service selected.
Delivery times may vary for Alaska, Hawaii, and remote areas.
Canada
Estimated Delivery Time: 14–28 business days
Orders to Canada may be shipped through Canada Post, USPS, UPS, FedEx, or other available international delivery partners.
Customers are responsible for any customs duties, taxes, or other charges that Canadian authorities may apply.
United Kingdom
Estimated Delivery Time: 14–28 business days
Shipments to the UK may be handled by Royal Mail, Evri, DHL, UPS, FedEx, or other local delivery partners, depending on the shipping route.
Customs clearance may affect the final delivery time.
European Union
Estimated Delivery Time: 14–28 business days
We ship to many European destinations using carriers such as DHL, UPS, FedEx, and local postal services.
Delivery times can vary between countries, particularly when an order requires customs processing.
Australia & New Zealand
Estimated Delivery Time: 14–28 business days
Orders to Australia and New Zealand may be delivered through Australia Post, NZ Post, DHL, UPS, FedEx, or other regional delivery partners.
Remote locations may require additional delivery time.
Other International Destinations
Estimated Delivery Time: 14–35 business days
For other international destinations, available carriers may include DHL, UPS, FedEx, USPS, and local postal services.
International delivery times depend on the destination country, customs procedures, local carrier capacity, weather, and other factors outside our control.
Processing Time
Orders are normally processed within 2–5 business days after payment has been successfully confirmed.
Processing includes order verification, item preparation, quality inspection, packaging, and handover to the shipping carrier.
Business days do not include Saturdays, Sundays, or applicable public holidays.
During sales events, holidays, or periods of unusually high order volume, processing may take slightly longer.
Shipping Costs
Shipping fees are calculated based on the destination, package weight, shipping method, and other applicable delivery conditions.
Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase.
Tracking Your Order
Once your order has been shipped, we will provide tracking information when a tracking number is available.
Please allow some time for the carrier's tracking system to update after the package has been handed over. In some cases, tracking information may not appear immediately.
If your tracking information hasn't updated for several business days, please get in touch with us at campdeka@hotmail.com and include your order number.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Local customs authorities determine these charges, and Campdeka does not control them. Unless otherwise stated at checkout, the customer is responsible for any applicable customs duties, taxes, or import-related charges.
Customs processing may also add additional time to the estimated delivery period.
Delivery Delays
The delivery estimates provided above are estimates, not guaranteed delivery dates.
Delivery may take longer due to circumstances such as customs inspections, severe weather, public holidays, transportation disruptions, incorrect or incomplete address information, or delays caused by local delivery services.
If your package appears to be significantly delayed, please get in touch with us at campdeka@hotmail.com. We will do our best to help you check the shipment status.
Incorrect or Incomplete Shipping Information
Please make sure your shipping address is accurate and complete when placing your order.
If an order has not yet been shipped and you notice an error in your address, contact us as soon as possible at campdeka@hotmail.com. We will try to update the information before the package is dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
If your package arrives damaged, please get in touch with us as soon as possible and provide your order number along with clear photos of the damaged packaging and item.
If a package is confirmed as lost during transit, we will work with the relevant shipping carrier to help investigate the shipment and determine the appropriate next step.
Contact Us
If you have any questions about shipping, tracking, or delivery, please get in touch with us:
Email: campdeka@hotmail.com