Return Policy
At Campdeka, we want you to feel confident about your purchase. If your order isn't quite right, you may request a return within 14 days of receiving it, as long as the item meets the return conditions below.
Please get in touch with us before sending any item back. We may not accept returns sent without prior approval.
Return Eligibility
To be eligible for a return, the item must be returned in its original condition. Jewelry should be unworn, unused, undamaged, and in its original packaging.
We recommend carefully checking your order as soon as it arrives. Items that have been worn, washed, altered, damaged, or returned without their original packaging may not qualify for a refund.
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn or used.
Return Timeframe
You must contact us within 14 days of the delivery date to request a return.
After we approve your return request, we will provide return instructions and the return address.
Please do not send your package to the address shown on your original shipping label unless our customer service team specifically instructs you to do so.
How to Start a Return
Step 1 — Contact Us
Email campdeka@hotmail.com within 14 days of receiving your order.
Please include your order number, the item(s) you would like to return, and the reason for the return. If the item arrived damaged, defective, or incorrect, please also include clear photos showing the issue.
Step 2 — Wait for Return Approval
Our customer service team will review your request and confirm whether the item qualifies for a return.
If approved, we will provide the return instructions and the appropriate return address.
Step 3 — Prepare Your Package
Pack the item securely to help prevent damage during transportation. Please use the original packaging whenever possible and include all applicable accessories or parts that came with the item.
Step 4 — Ship the Return
Send the package using a trackable shipping service whenever possible. Keep your shipping receipt and tracking information until your return has been fully processed.
For returns due to personal preference, such as ordering the wrong style, changing your mind, or no longer wanting the item, the customer is generally responsible for the return shipping cost.
Step 5 — Return Inspection
Once we receive your package, our team will inspect the returned item to confirm that it meets the return conditions.
Please allow 3–7 business days for inspection after we receive your return.
Step 6 — Refund
If we approve the return, we will process the refund to the original payment method.
The time it takes for the refund to appear in your account depends on your bank, card issuer, or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please get in touch with us at campdeka@hotmail.com as soon as possible.
Please provide your order number and clear photos of the item and its packaging. We will review the issue and, when appropriate, arrange a suitable solution such as a replacement or refund.
For confirmed issues caused by an error on our part or damage during transit, we will provide further instructions regarding the return shipping process.
Returns for Personal Preference
If you change your mind, do not like the item, ordered the wrong item, or no longer need it, you may request a return within the 14-day return period as long as the item meets our return requirements.
In these situations, the customer is responsible for the return shipping cost.
Original shipping charges, if any, may not be refundable.
Non-Returnable Items
Items that have been worn, used, altered, damaged after delivery, or returned without the required original packaging may not be accepted.
Returns submitted after the 14-day return period are also generally not eligible for a refund.
Refunds
Once we receive and approve your return, we will issue the applicable refund to your original payment method.
Please note that it may take additional time for your bank or payment provider to complete the refund and display the funds in your account.
If you believe your refund has not arrived within a reasonable processing period, please get in touch with us so we can check the status.
Exchanges
If you would like to exchange an item for a different style or product, please get in touch with us at campdeka@hotmail.com before returning the item.
Depending on product availability, we may be able to arrange an exchange. If the requested item is unavailable, we may instead offer a refund or another suitable solution.
Contact Us
If you have any questions about returns or refunds, please get in touch with our customer service team:
Email: campdeka@hotmail.com
We recommend keeping your return tracking information until the return is confirmed and your refund is processed.